Privacy Statement

THE PROTECTION OF YOUR PRIVACY IS VERY IMPORTANT TO US

The privacy and security of your personal information is very important to us. We do not share your personal information in ways not disclosed in our privacy policy or without your informed permission. We value your trust very highly, and we strive to protect the confidentiality and appropriate use of any personal information you provide to us.

THE KIND OF PERSONAL INFORMATION WE MAY COLLECT FROM YOU

We will only collect such personal information as you knowingly and voluntarily divulge to us during your use of our website. We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, telephone number, date of birth, gender, residential or business address, e-mail address, credit card information. The collection of such information will allow us to protect your confidentiality by verifying your identity. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable local privacy laws


We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies.

HOW DO WE USE YOUR PERSONAL INFORMATION?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience your information helps us to better respond to your individual needs
  • To improve our website we continually strive to improve our website offerings based on the information and feedback we receive from you
  • To improve customer service your information helps us to more effectively respond to your customer service requests and support needs
  • To process transactions your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased service requested.
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails. Your business with us is valued and the email address you provide for order processing will only be used to send you information and updates pertaining to your order. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related service information, etc.

This information is transferred to a centralized database and facilitates aggregated trend analysis used for management purposes such as evaluating our services, client preferences and advertisement planning. In addition, your business with us is valued and we may use the record to send you via mail or email communications such as client surveys or promotional offers and benefits.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

INFORMATION COLLECTION IN RELATION TO CHILDREN

We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older. If you are under 13 and would like to use our web site, please ask a parent or guardian for assistance.

WHEN AND WITH WHOM WE SHARE YOUR PERSONAL INFORMATION

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties are in the interest of fulfilling the customer reservations, offering certain products or services in connection with our website; communicating to customers via e-mail; providing customer service, enhancing and improving customer's online experience; enabling access to our partners' sites; providing a personalized online experiences; and completing credit card transactions. We also guarantee that all such third party comply with our private policy.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. This sharing does not include any personal information that can identify any individual person.

LINKS TO OTHER SITES

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We advise you to check the privacy policies of other Web sites before disclosing any personal information. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

HOW WE PROTECT THE SECURITY OF YOUR PERSONAL INFORMATION

We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorized access to your personal information.

DO WE USE COOKIES?

Yes, Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly.

EMAIL COMMUNICATIONS

If you choose to receive periodic communications from us, we may from time to time send you email messages describing new promotions, featured hotels and special offers. You can choose to stop receiving these emails at any time by using the "Unsubscribe" feature included on each email message.

ONLINE PRIVACY POLICY ONLY

This online privacy policy applies only to information collected through our website and not to information collected offline.

RIGHT OF ACCESS TO DATA.

You have a right of access to your data by sending a written request to:

Travel Creations Ltd.
P.O. Box 14687 00800
Nairobi, Kenya
Email: info@travelcreations.co.ke

CHANGES TO OUR PRIVACY POLICY

Travel Creations Ltd. reserves the right to change, modify or amend this policy at any time. However, if there are changes made to the use of users' personally identifiable information in a manner different from that stated at the time of collection we will notify you by posting a notice on our Web site for 30 days.

PROBLEMS AND QUESTIONS

If we become aware of any ongoing concerns or problems with our web sites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us.