Please read these Terms carefully before using our website. By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree, kindly discontinue use of the website.
This website is operated by Travel Creations , Shelter Afrique Centre, Longonot Road, Upper Hill, Nairobi, Kenya. We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the site constitutes acceptance of the revised Terms.
1. Site Access
- Most areas of this website can be accessed without registering.
- Certain features (e.g., bookings, newsletters) may require registration.
- Accounts are personal and must not be shared.
2. Use of Website
This website and its content are for personal, non-commercial use only. You may not:
- Copy, modify, distribute, publish, or sell site content without permission.
- Exploit the website or its materials for commercial gain.
3. Service Availability
We strive for 99% uptime, but access may be interrupted due to maintenance, upgrades, or events beyond our control. We are not liable for temporary downtime or booking errors caused by third-party providers.
4. Visitor Conduct
You must not use this website to post or send material that is:
- Unlawful, defamatory, obscene, or discriminatory
- Harmful (including viruses, malware, or malicious code)
- In violation of third-party rights or applicable laws
5. Links to Third-Party Websites
Links to external websites (airlines, hotels, payments) are provided for convenience only. We do not control or endorse third-party content. Use of external sites is at your own risk and subject to their policies.
6. Bookings, Payments & Transactions
- All bookings are subject to availability and third-party provider terms.
- Payments are processed securely via PCI-compliant gateways.
- Refunds and cancellations follow the policies of the respective service providers.
7. Data Privacy & Cookies
Use of this site is subject to our Privacy Policy. We comply with the Kenya Data Protection Act (2019), GDPR (EU), and CCPA (California) where applicable. Cookies and analytics tools are used to improve your experience; you may manage these in your browser settings.
8. AI & Digital Tools
Where AI-powered chat, recommendations, or booking tools are used, outputs are for informational purposes only. You are responsible for verifying all booking details before payment.
9. Disclaimers
The website content is provided “as is” without warranties. While we strive for accuracy, Travel Creations Ltd. does not guarantee all information (pricing, schedules, availability) is error-free or up to date.
10. Limitation of Liability
We are not liable for:
- Errors caused by third-party providers
- Internet disruptions, cyber-attacks, or force majeure
- Indirect or consequential losses (e.g., missed flights, hotel overbookings)
Liability is limited to the amount paid directly to Travel Creations Ltd. for the service in question. This does not exclude liability for death, personal injury, fraud, or misrepresentation.
11. Governing Law & Jurisdiction
These Terms are governed by the laws of Kenya. Any disputes shall be subject to the exclusive jurisdiction of the Kenyan courts.
12. Miscellaneous
- If any provision is found invalid, the remaining Terms remain enforceable.
- This agreement and our Privacy Policy form the entire agreement between you and Travel Creations Ltd.
- This agreement is assignable only by Travel Creations Ltd.
13. Contact Us
Travel Creations Ltd.
Shelter Afrique Centre, Longonot Road, Upper Hill, Nairobi, Kenya
📞 +254 722 335866 / +254 734 600842
📧 info@travelcreations.co.ke