At Travel Creations , protecting your privacy is central to how we operate. We comply with the Kenya Data Protection Act (2019), GDPR (EU), and other global standards. Your personal data will never be sold and will only be shared when:
- You provide explicit consent
- It is required to deliver a service you request
- We are legally obliged to do so
The Information We Collect
We collect only what you choose to provide or what is needed to serve you:
- Personal details (name, phone, email, address, date of birth, gender)
- Travel details (passport info, preferences, accommodation choices)
- Payment details (encrypted and processed securely)
- Communication preferences (subscriptions, surveys)
- Website usage data (cookies and analytics)
Children’s Data: Our services are not directed to children under 13. We do not knowingly collect data from minors.
How We Use Your Data
- Personalize your experience and recommendations
- Process bookings, payments, and confirmations
- Improve customer service and support
- Enhance our website and services
- Send relevant updates, news, and travel alerts
- Comply with legal and security obligations
Sharing Your Data
We do not sell your personal data. We may share it with:
- Trusted travel partners (airlines, hotels, car rental, insurance)
- Technology and payment providers (secure booking & payments)
- Regulatory authorities (where legally required)
All partners are contractually bound to respect your privacy.
Cookies & Tracking
We use cookies and analytics to remember preferences, improve performance, analyze anonymized usage trends and — with consent — provide tailored offers. You control cookies via your browser or our cookie banner. Disabling cookies may affect some features.
Data Security
We apply modern protections including:
- SSL/TLS encryption for data in transit
- Secure payment gateways (PCI-compliant)
- Multi-factor authentication for internal access
- Regular security audits and penetration testing
- Role-based access controls and logging
Your Rights
Depending on your location, you may request to:
- Access the data we hold about you
- Correct or update inaccurate details
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Withdraw consent at any time
- Port your data to another provider
📧 Email: info@travelcreations.co.ke
📮 Travel Creations Ltd., P.O. Box 14687, 00800 Nairobi, Kenya
Policy Changes
We may update this Privacy Policy to reflect legal or technological changes. Significant updates will be announced on our website and, where appropriate, directly notified.
Last updated: October 2025