Travel and Technology; how we stay ahead

Travel and Technology; how we stay ahead

Travel and technology go hand in hand in today’s technologically advanced market and we are always at the forefront of new technology and innovations that take our services and business to the next level. Our customers are able to enjoy cutting edge solutions like Agentivity, our online flight booking engine and many more. We pride ourselves in the ability to adapt to new technology and the ever-changing market. Here is a look at some of our top technological advancements that ensure we deliver the most competitive and high quality services to our clients.

1. Website flight booking engine
In this digital era, our clients no longer need to come to the office to get good travel deals, they can get it all on our website. We have a state of the art flight booking engine that allows you to browse through countless flight options. Once you key in your origin, destination and preferred travel dates, you get results from several airlines with different prices and timings to choose from. You can choose your preferred flight either by price, departure/arrival times or even a specific airline and complete the process by booking and paying online. We offer a wide range of payment options from major Credit Cards such as Visa, MasterCard and American Express to Mobile Money platforms across different countries such as Mpesa, Airtel money, MTN, Tigo, Vodacom as well as mVisa and PayPal payments. Once payment is complete, your air ticket is generated in real-time and sent to your email! Our flight booking engine is user friendly and accessible through all smart devices so you can book your flights online from the comfort of your home, at any time! It is convenience at your fingertips.

2. Agentivity
Our clients also enjoy cutting edge solutions like Agentivity, a travel business intelligence solution that enables immediate and real time tracking of corporate travellers globally enabling our clients meet their duty of care obligations in handling emergency situations. It also provides booking and travel data reports to corporates that helps them in decision making and managing their travel patterns.

3. View Trip Mobile
View trip mobile is an itinerary management tool that allows our customers to plan and manage their travel using their smart devices on the go. With this, they receive up-to-the minute flight alerts, city guides, maps, directions, weather forecasts and events. In addition, it has a handy currency converter to keep track of spending. They are able to keep track of any changes to their itinerary in real-time!

4. TCL Advantage Plus
TCL advantage Plus is our loyalty program. We have developed a system that automatically tracks the points earned by our loyalty program customers as soon as they travel. Through this system, our customers are able to login, track their points and the monetary value of their points, rewards available to redeem, redeem their points, track their order processing from submission to collection and generate statements on their loyalty points accounts. This is our way of saying thank you to our customers for supporting us and trusting us to provide their travel solutions.

5. Secure online payment gateway
We have partnered with one of the leading payment gateway providers in Africa in order to give our clients the freedom to pay anywhere, anytime and through their preferred mode of payment. Whether our client books with our agents or on the website they are able to pay for their tickets, tours or conferences through our secure online payment gateway. As mentioned earlier, on the website, the client is able to complete the transaction in one simple process and has various payment methods at their disposal. Our customers are also able to call our agents, book and pay from the comfort of their offices or homes. Our agents send them a secure payment link through email where they are able to pay through the Major Credit Cards such as Visa, MasterCard and American Express and Mobile Money payments such as Mpesa, Airtel money, MTN, Tigo, Vodacom as well as mVisa.

6. TCL Privy
This is our branded SMS alert service that allows our customers to opt in to receive travel updates and deals straight into their mobile phones. We are also able to communicate important information to our customers through TCL Privy.

These are just but a few of the innovations that our customers are able to enjoy directly. There are many more technologies we employ behind the scenes to ensure that our customers get high quality travel services that are seamless and convenient for them. Our agents are fully equipped with the real-time offers and deals from airlines and hotels as well as updates on flight cancellations and any other announcements thanks to our digital connectivity.

Speaking of digital connectivity, our customers are also able to interact with us on social media platforms such as Facebook, Twitter, LinkedIn, Instagram, Google+ and YouTube where we share the latest travel offers, travel tips, tour packages to various destinations, blog articles and general company and industry information. They can also send queries through the same channels and get immediate responses. So, don’t be shy, follow us on social media and stay up-to-date!

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